Welcome to The Sonic Group Inc. (“Sonic Group,” “we,” “our,” or “us”). By using our website www.sonicgroupUSA.com and engaging with our consulting, training, auditing, or certification facilitation services, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using our services, you confirm that you have read, understood, and agreed to these Terms & Conditions. If you do not agree, you should not use our services.

2. Services Provided

Sonic Group offers:

• ISO 9001 Certification facilitation through recognized certification bodies (e.g., CWB Group).
• ISO 9001 Consulting, Training, and Auditing services.
• Related support for quality management system (QMS) implementation and improvement.

All services are delivered either remotely or on-site, depending on agreement.

3. Client Responsibilities

When engaging with Sonic Group, you agree to:

• Provide accurate and complete information needed for consulting, training, or auditing.
• Ensure timely access to staff, documentation, and facilities as required for service delivery.
• Pay all agreed fees on time as outlined in invoices or service agreements.
• Maintain compliance with applicable laws and industry standards.

4. Fees & Payment

• Fees for services will be communicated in advance and agreed upon in writing.
• Payments are due according to the terms specified on invoices.
• Late payments may result in suspension or termination of services.
• Any additional costs (e.g., travel, accommodation for on-site services) will be agreed with the client before invoicing.

5. Intellectual Property

• Training materials, guides, and documentation provided by Sonic Group are our intellectual property and may not be copied, distributed, or reused without written consent.
• Clients retain ownership of their own documents and internal records shared with us during service delivery.

6. Confidentiality

• Both parties agree to keep confidential all sensitive business, technical, or personal information shared during the engagement.
• Confidentiality obligations remain in effect even after termination of services.

7. Limitation of Liability

• Sonic Group provides services to the best of its expertise but does not guarantee certification or regulatory approval, as final decisions rest with external certification bodies.
• We are not liable for indirect, incidental, or consequential damages arising from the use of our services.
• Our total liability shall not exceed the total fees paid for the specific service giving rise to the claim.

8. Third-Party Services

• Certification is facilitated through accredited bodies (e.g., CWB Group). Sonic Group is not responsible for delays, decisions, or actions taken by third-party organizations.
• Clients may be subject to additional terms and conditions imposed by these third parties.

9. Termination

• Either party may terminate the agreement with written notice if the other party breaches these Terms.
• Outstanding fees for services rendered up to the termination date remain payable.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Canada, without regard to conflict of law principles.

11. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Updates will be posted on our website with a revised “Effective Date.”

12. Contact Us

If you have questions regarding these Terms & Conditions, please contact us at:

The Sonic Group Inc.
Email: info@sonicgroupUSA.com
Website: www.sonicgroupUSA.com